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Casino vip host interview questions

casino vip host interview questions

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We talked to a host who works in a major strip casino and she was kind enough to sit down with us and answer some of your questions regarding the job.

Note that, for privacy reasons due to her job that we can understand, she spoke on condition of anonymity so we will not mention where she works but it is one of the major Casinos on the strip.

In a few words how would you define a Casino Host? A Casino Host will usually try their best to please patrons of their casino and to fulfill any reasonable requests their customers might have.

Comps can range from complimentary meals, beverages, and show tickets right up to full accommodation in the hotel. A Casino Host develops a relationship with every level of gambler, from first-timers playing quarter slot machines to multimillion-dollar gamblers a high roller.

Could you talk about your professional path that led to your position today? Or more generally how can one become a host?

What schooling is needed to become one? What type of training do hosts get? I started working in the casino as a beverage server.

Several years later, I moved to the hotel as a manager. I worked very closely with casino hosts managing their guest reservations.

After a while I decided to apply for the host position. I was very well known in the casino and the manager hired me right away. As a player, how do i get assigned a Casino host?

Normally if a person plays slots for sereval hours a day during their trip, they would get a casino host. The table game amounts really range from casino to casino.

As far as how casinos categorize players, is there such a thing as gambling range or minimums that could define a low roller, medium and high roller?

Each casino is different but hosts can comp up to a certain amount of that number. Regarding the calculation of comps, what are the differences between slots and table games and how does that affect the amount of comps one player can expect?

At my casino for tables we comp based on theo and loss, but it is very hard to earn a high theo on tables. We comp a lot more on slots. Partly because the games on tables are somewhat controlled by the customer.

The customers can pick or choose what cards they want to keep or throw away. Slots are completely random, so the casino has the advantage.

How do you get paid? Is there some kind of commission based on a percent of what your guest spends, a one time payment for the guest showing up?

Hosts are either compensated quarterly or yearly. At the beginnining of the year or quarter hosts are given a benchmark, a number that represents how much money they need to bring into the casino for that time period.

If a host meets their goal they will receive a bonus. Casino hosts are also paid a yearly salary. Is there such a thing as competition between hosts working fort the same property i.

People are sometimes confused on how much they should tip or take care of their Casino host. What do you think are the good practices on that matter?

We are paid a nice salary, so anything extra is just that…. One of our readers heard that an Executive Casino Host is for a higher player and can comp more freely than a Casino Host?

An Executive host does have higher players, and the comping ability is higher as well. With the trend towards automation of comps I.

No because there are a range of casino hosts and a range of players. The first position starting out in the host department is a junior host.

They act as an assistant to the department and can make room reservations for guests or issue food comps. Notice I said qualified.

Not everyone plays enough to receive a casino host. Then there are the Executive Casino Hosts. They have the next level of players.

Then there are Senior Executive Casino hosts who have the next level players and finally there are Player Development Hosts who have the highest level players in the casino.

If there is a celebrity guest that plays at a casino, they will often be assigned directly to the General Manager of the casino and not a host.

Not every casino has the 4 levels of hosts but the bigger ones will. Is it better to email or call our host?

It depends on the host and the guest. I always tell my guest to contact me in whatever format they are comfortable with.

It can be difficult to know what to say, especially if someone gives you a hard time about something out of your control. Respond to the interviewer with, "I stay calm and relaxed when I receive feedback from a customer or a manger.

I take time to think about what they said and how I can do a better job in the future. Think about some of the skills that are so vital to the role of a host or hostess.

Did you recently learn how to deal with difficult customers? Are you learning how to stay organized and move quickly between different tasks?

Share a skill, like attention to detail or listening to customers. All of these skills would be helpful for your new role.

If you haven't worked in the restaurant industry and are not familiar with handling emergencies, have no fear!

It's not as important for you to know each step of the exit strategy as it is for you to be able to remain calm. Tell the interviewer, "I stay calm and assist the customers by communicating with my manager and directing them towards the doors in an organized way.

You might be the most easy-going person in the world, but sometimes you can't avoid conflict. Give an example of a time you had conflict with a manager or coworker.

What did you do? To avoid further conflict, I called her and let her know I was flexible and happy to cover for her.

I care about my relationships at work and will do whatever I can to resolve issues as they arise. Give an example that shows you are proactive and don't let problems between coworkers escalate.

Before you give an example, think about what excellent customer service means to you. Does it mean making the customer happy?

What skills are required? They were visually impaired and there were two small children in the group.

I wanted to take extra special care to provide for their needs, so I informed the server and made notes in the reservation. When the group came in, I was warm and friendly.

I made sure they were taken care of. Think of the traits that make you good at your job. Reflecting back on the top qualities of a host or hostess, you may want to draw from there.

Having great people skills and being positive, detailed and motivated are all strengths worth sharing. Next, talk about how you use this strength in the workplace!

Your positive attitude keeps you and your co-workers in a good mood all day. Being detailed helps you pay attention to customer needs and make important notes in reservations.

Whatever your strength may be, link it back to how it positively impacts your work environment. Our interview questions are created by writers, almost all of which, have a long history of recruiting and interviewing candidates.

They do not necessarily have experience interviewing or working with companies, careers, or schools, in which they may write for on MockQuestions.

We do, however, strive to match their background and expertise with the appropriate question sets found on our website.

Our careers, companies, industries, and schools may have duplicate interview questions and answers found elsewhere on our website.

Specifically, our companies and our graduate school interviews. For these two, we use the industry in which we believe the company most well-represents and the graduate programs, as the basis for the interview questions and answers that generate for each company or school.

The intent of MockQuestions. We believe, most of our visitors can become more likely to succeed in their job interview with hard-work and practice.

We believe, the key to success is for our users to rehearse with our interview questions while using our answer examples as an idea generator for their own interview answers.

We strongly want to discourage users from memorizing our answer examples. That is not the purpose of our website. Hosts or hostesses work in restaurants, pubs, cafes and other types of eateries, where their main responsibilities include greeting diners, escorting them to their reserved table or finding them an empty table if they do not have a reservation and making sure they have everything they need to ensure a pleasant dining experience.

They also coordinate with the kitchen staff to ensure that all diners' requests are met and as quickly as possible.

In some establishments hosts and hostesses arrange dining reservations and organize parties and other services on request for special occasions.

A high school diploma or GED certificate is usually sufficient to land a job as a host or hostess. While the educational requirements are not very high, hosts or hostesses are required to have exceptional soft skills in terms of customer service, communication, tactfulness and dining etiquette.

They must be familiar with the restaurant's offerings and any special menus and be able to deal with all types of customers. Be prepared to wow your interviewer with your charm and outgoing personality if you want to get that host or hostess job.

Your interviewer will ask you questions about what makes you particularly suitable for the job and if you have any weaknesses in this area.

Your appearance will matter at a host or hostess interview so take great care of your grooming. Answering all questions confidently is another plus point in your favor.

Nobody wants to hire a nervous host or hostess in their restaurant. Reading through host or hostess mock interview questions can be of invaluable help in this area as you can prepare and practice your answers in advance.

Host or Hostess Interview Questions. Question 1 of What are your career goals? How to Answer Working in the service industry is a means to an end for a lot of people.

Even those who stay in the industry are working on accomplishing other goals, like finishing school or helping your family meet loose ends.

The interviewer doesn't expect you to say you want to work at their restaurant forever, but they are interested in hearing your future plans.

Wherever you're at in your career, let them know how this job will fit into your career goals. Here's an answer example: Your role as a host will help you to achieve that goal by providing stability and income.

Answer Example "I plan to work for your restaurant while I finish my degree, which I plan to complete two years from now. Get More Interview Practice.

Questions you may consider asking the interviewer, about We all have some behaviors that are typical of us and whi There are some questions that employers ask at almost eve If you are interviewing for any type of leadership role; Most interviews start with a telephone interview.

Everyone struggles with tough interview questions. Question 2 of Why is it important to smile at every guest?

How to Answer Customer service is all about consistency. Smiling at every guest gives restaurants and bars a solid reputation. As a host, you are the first point of contact for customers, so you need to be sure to treat them kindly.

Tell the interviewer, "I understand that I'm the first person a customer meets when they walk through the door. It's important that I make a good impression with each person.

Answer Example "I understand that I'm the first person a customer meets when they walk through the door. More professional answers available after the upgrade.

Question 3 of What are your greatest weaknesses? How to Answer To successfully answer this question, you will need to be strategic! First, think of an area where you can improve.

For example, maybe you could do a better job of taking initiative to solve problems before they become an issue. Your self-awareness is already a strength!

Your insight that you need to grow in this area shows the interviewer that you know you have room for improvement and that you have a desire to grow.

Now, think about how you can explain what you're doing to improve. Paying closer attention to detail and noticing body language are two ways you can be more perceptive.

Solving problems before they start takes a lot of observation and awareness. Talk about how you are working to improve!

Question 4 of How do you fill your downtime? How to Answer Show off some of your skills by talking about how you take initiative and make an effort to help the rest of the team.

List off any responsibilities that you think could be helpful to do in your extra time. There is usually side work, like sweeping the floor and filling salt and pepper shakers.

Let the interviewer know that you can keep yourself busy by helping the team and taking care of your responsibilities.

Answer Example "Usually I ask the servers if they need any help busing the tables or rolling silverware. There is always something to do, so I try my best to help the rest of the team when I can.

Question 5 of How would you deal with an angry customer? Want to see the answers? Upgrade to view Answers. How to Answer Keep it simple.

Question 6 of How long would you expect to work for us if hired? How to Answer The service industry can be high turnover with people coming and going at all times.

Question 7 of Describe yourself in three words. How to Answer Think of three qualities that will help you in this new role.

Question 8 of What qualities make you the best person for the job? How to Answer What qualities will make you stand out above other candidates?

Question 9 of Have you ever had a situation that kept you from being on time to work? How did you handle it?

How to Answer Show the interviewer that you are reliable, even when your circumstances get in the way. Question 10 of How do you handle stressful situations?

How to Answer "I know that working in a restaurant can be fast-paced and stressful, but I am comfortable working in that type of environment. Waiting staff, wait staff, or waitstaff are those who work at a restaurant or a bar attending customers and supplying them with food and drink as requested.

Traditionally, a male waiting tables is called A Bartender can make or break a bar one drink at a time. For bar owners, if you have an untrustworthy bartender, you can see your profits diminish in no time.

On the flipside, if you have a fun, active,

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Casino vip host interview questions -

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There are other resorts where you can have fun and Vegas is now dying slowly dying on its feet with the losses incurred by CET there for all to see.

You have a host but play Blackjack exclusively. You call your host and they tell you what kind of play they expect from you to get RFD.

Room, food and drinks are all comped. That is usually X amount for 4 hours a day depending on the property. As an example say center strip.

They will give you a shoulder to cry on and some extra comps if you get beaten for say 20K but say you catch the shoe of dreams and jump on it.

A NEW host appears quickly. They introduce themselves and immediately ask if you would like a room upgrade. You will be offered a nice suite.

You will have comps at a higher end restaurant. There will be a decent bottle of Champagne waiting for you in your new room.

Take the 80K, forget you have it and enjoy the ride. Like the post above me says: Yes they comp the daylights out of slot players compared to table players but trust me if you hit them for a lot of money on tables, they will bend over backwards to get it back.

Think are obligated or B: Think they can break the house. Enjoy the ride because at the end of the day it is a hosts job to try and get you to lose as much money as possible.

I have had many hosts in my life. I have had a few burn out from their jobs. They will tell you the truth about what a hosts job is before they move on to something else.

It is a cutthroat high stress job and some cant hack it. Just to answer marc minkins question, resort fees have never even been mentioned to me but I will wire 30K to a casinos cage before I even go to Vegas.

They will have a car waiting for me at McCarran. Coffee when you wake up and Mountain Dew or Cola when playing. It was a long day and it was late. The rest is spot on.

Be nice to your host but always remember that its their job to bring as much money into the casino as possible. I always call and talk with my host to know exactly what the casino expects of me.

That way there is no confusion when you get to Vegas. Sign me up for the Lasvegasjaunt. How much should i tip my host etc… We talked to a host who works in a major strip casino and she was kind enough to sit down with us and answer some of your questions regarding the job.

Yes most hosts are extremely competitive! Great interview I am looking forward to learning more about the duties of a Casino Host.

I would like to know are your Resort fees covered when you get comped by a Casino Host? Solving problems before they start takes a lot of observation and awareness.

Talk about how you are working to improve! Question 4 of How do you fill your downtime? How to Answer Show off some of your skills by talking about how you take initiative and make an effort to help the rest of the team.

List off any responsibilities that you think could be helpful to do in your extra time. There is usually side work, like sweeping the floor and filling salt and pepper shakers.

Let the interviewer know that you can keep yourself busy by helping the team and taking care of your responsibilities. Answer Example "Usually I ask the servers if they need any help busing the tables or rolling silverware.

There is always something to do, so I try my best to help the rest of the team when I can. Question 5 of How would you deal with an angry customer?

Want to see the answers? Upgrade to view Answers. How to Answer Keep it simple. Question 6 of How long would you expect to work for us if hired?

How to Answer The service industry can be high turnover with people coming and going at all times.

Question 7 of Describe yourself in three words. How to Answer Think of three qualities that will help you in this new role. Question 8 of What qualities make you the best person for the job?

How to Answer What qualities will make you stand out above other candidates? Question 9 of Have you ever had a situation that kept you from being on time to work?

How did you handle it? How to Answer Show the interviewer that you are reliable, even when your circumstances get in the way.

Question 10 of How do you handle stressful situations? How to Answer "I know that working in a restaurant can be fast-paced and stressful, but I am comfortable working in that type of environment.

Waiting staff, wait staff, or waitstaff are those who work at a restaurant or a bar attending customers and supplying them with food and drink as requested.

Traditionally, a male waiting tables is called A Bartender can make or break a bar one drink at a time.

For bar owners, if you have an untrustworthy bartender, you can see your profits diminish in no time. On the flipside, if you have a fun, active, Baristas work in coffee houses where they are responsible for preparing and serving a variety of hot and cold coffees to patrons.

Baristas have extensive knowledge of different types of coffee-based beverages A barback is a bartender's assistant.

Known as runners in Europe, barbacks do all of the behind-the-scenes work that a busy bartender does not have time to attend to. Two of the main jobs you will be responsible Shift managers oversee the operations of the staff during their particular shift.

These professionals work in restaurants and fast food outlets where they perform a wide range of task. Store managers are responsible for making sure that all departments of the store run smoothly and efficiently.

Part of their tasks includes supervising the staff in a retail organization, planning and Question 11 of Why do you want this job? How to Answer It's important to do your research before an interview.

Question 12 of Give me an example of how you have been reliable in the past. How to Answer "There was a snow storm, and I couldn't get a hold of my manager to find out if we would be open or not.

Question 13 of Tell me about your experience. How to Answer Be honest with the interviewer, but keep in mind that you can talk about your past experience if it relates.

Question 14 of Describe your ideal job. How to Answer What sort of work environment do you thrive in? Question 15 of Why should we hire you?

How to Answer What sets you apart from all the other candidates? Question 16 of Do you have any questions about the job description?

How to Answer Be sure to familiarize yourself with the list of duties required for the position. Question 17 of What skills are essential for this position?

How to Answer Communication skills, people skills and listening skills are key! Question 18 of How would you keep our patrons satisfied? How to Answer "I listen to customer requests and keep track of customer information when they make a reservation.

Question 19 of How do you take criticism? How to Answer As a host you are likely to receive feedback from customers, coworkers and bosses.

Question 20 of What is the most recent skill you have learned that will assist you in this role? How to Answer Think about some of the skills that are so vital to the role of a host or hostess.

Question 21 of In case of an emergency, what would be your course of action? How to Answer If you haven't worked in the restaurant industry and are not familiar with handling emergencies, have no fear!

Question 22 of How have you used your communication skills to resolve conflict at work? How to Answer You might be the most easy-going person in the world, but sometimes you can't avoid conflict.

Question 23 of Tell me about a time when you gave excellent customer service. Overall, part of your job is to ensure that the casino has a good chance of coming out ahead.

The level of responsibility a casino host will have mainly depends on the particular property they work for, but typically, you'll spend your days emailing or calling players from the casino's loyalty program, determining the appropriate level of comps and overseeing that players are satisfied with them.

Some employers may also have you booking the reservations for valued guests, coordinating special events meant to attract new players, resolving customer complaints and drafting and distributing reports to management.

Each casino has its own requirements when hiring hosts. Some require a degree, others value prior casino experience and some may even be willing to hire you without either.

But generally, you can count on any combination of business experience, outstanding communication skills and a professional and likeable demeanor as the qualities casinos will demand.

Michael Marz has worked in the financial sector since , specializing in wealth and estate planning. After spending six years working for a large investment bank and an accounting firm, Marz is now self-employed as a consultant, focusing on complex estate and gift tax compliance and planning.

Retaining High Rollers A large part of a casino host's job is initiating contact with guests that the casino identifies as being a high roller, or who has the potential to become one.

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